1. Eligibility for Refunds
Customers may request a refund within 7 days of receiving the product.
To be eligible, the item must be unused, in its original condition, and in the original packaging.
Proof of purchase (order ID or receipt) is required.
2. Non-Refundable Items
Used or damaged products not caused by delivery issues.
Items purchased on clearance or special discount (unless defective).
Custom-made or personalized products.
3. Damaged or Defective Products
If the product arrives damaged or defective, customers must contact us within 48 hours of delivery.
We may ask for photos or videos as proof.
A replacement or full refund will be issued after verification.
4. Return Process
To start a return, customers must contact our support team.
After approval, customers will receive instructions on how to send back the product.
5. Refund Method
Refunds will be issued to the original payment method.
Processing time: 3–7 business days after we receive the returned item.
6. Cash on Delivery (COD) Orders
For COD orders, customers must provide a valid bank/mobile payment number to receive the refund.
7. Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
